Returns & Exchanges
At Moment, we stand behind the quality of our food products; however, due to the perishable nature of our items, we offer a 30-day satisfaction guarantee to ensure you have a seamless experience.
Contact Support
Reach out to our customer care team within 30 days of delivery with your order number and the reason for your request.
Provide Verification
For quality concerns or damaged items, please include a clear photo of the product and packaging to help us improve our standards.
Review Process
Our team will review your request within 48 hours to determine if a refund or a replacement shipment is the best solution for you.
Receive Resolution
Once approved, a credit will be applied to your original payment method or a fresh replacement will be dispatched to your address immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing