Frequently Asked Questions
Everything you need to know about our fresh arrivals and delivery.
How do you ensure the freshness of your products during shipping?
We use temperature-controlled packaging and eco-friendly insulation to ensure your food stays at the optimal temperature from our warehouse to your doorstep.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns on food items. However, if your order arrives damaged or spoiled, please contact us within 24 hours for a full refund or replacement.
Where can I find the nutritional information for your products?
Detailed nutritional facts and ingredient lists are available on each individual product page under the 'Ingredients & Nutrition' tab.
Do you offer international shipping?
Currently, Moment only ships within the continental United States to ensure our products maintain their quality and freshness during transit.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team begins the packing process to ensure timely delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.